What is Pounce Play and Stay and why is it so special?Pounce Play and Stay is a cage-free hotel exclusively for felines. We are different than most boarding facilities in that we are a community cat hotel. In addition to having their own private Suite, cats have the opportunity to spend time in our play lounge, which is shared by other hotel guests. We want you to take your trip knowing your loved one is getting lots of attention and being cared for. We will send regular updates, keeping you informed (and entertained) of their time with us.
Would my cat be happy at your cat hotel?It depends. Some cats prefer to stay at home in their “safe zone”, however, we’ve found that a majority of cats do incredibly well here. We believe that it’s because we have put a lot of attention into creating a stress-free environment with each individual cat’s needs in mind.
We’ve thought about all of the things that bring a cat joy: attention, playing, lounging, climbing, scratching, and dining. What if my cat is not good with other cats?This is probably our most common question. We've found that a majority of cat parents may not know if their cat is good with other cats or not. While we offer a community (shared) space, we don't push cats to do things they are not comfortable doing. With that in mind, we do encourage cats to come out of their private suite, once they are comfortable doing so. We will help to find behavioral indicators for your cat when we talk.
If you know for certain that your cat doesn't like other cats or is traumatized by other cats this may not a good fit. Cats that are indifferent or haven’t had much experience with other cats are usually fine. We’ve designed our private suites with all types of cats in mind. We have multi-level suites for those cats that like to be up perch high and single-level cabanas for those feel safer closer to the ground or have certain physical limitations that make less climbing more desirable. Should i bring their food?We don’t want any upset tummy’s so bringing their food is a necessity. Should they run out during their stay, we do have a variety of high quality wet and dry food for purchase at $5.00/day. Cats with food allergies definitely need to have their own food as we cannot guarantee a food match. Being a community space they will sometimes get into another cats food so if the allergy is life threatening this is not the right environment for them.
What do you supply? What do i bring?We supply beds, blankets, bowls, litter and cat boxes. If your kitty has a favorite item or is particular and will only use their own, please feel free to bring it. We ask that you bring something soft with your scent for them to put in their suite. Please note, we do lots of cleaning and playing so items may be washed or toys may be put in the toy basket so write your name on items and please help us be sure you leave with what you came with.
Will you administer medications?We will administer standard medications (pills, liquid) at no extra cost, however we are NOT veterinarians or veterinary tech’s. Cats in our non-medical hotel must be in good health and successfully managed by their meds. If cats decline in our care we will seek assistance from a Veterinarian at your expense.
What veterinary requirements does my cat(s) need?1- We require that all cats staying with us at the hotel be up-to-date on their FVRCP and Rabies vaccination and, in some cases the FeLV vaccine (or titers). They also must be free from any viruses (see #2).
2- Because we have a shared community lounge space, we require proof of negative FeLV (feline leukemia) and FIV blood test. 3- Cats need to be flea-free and we do require flea treatment before hotel admission. 4- All cats will be free from transmittable diseases, e.g., giardia, upper respiratory, ringworm or parasites. For more info about our health requirements, Click below How do I reserve a suite?We want to hear all about your kitty and see how they will adapt to our communal environment. You can see our video and get a good "feel" for the atmosphere, which can come in handy when speaking directly with one of our professional cat caregivers at the hotel. You can fill out the reservation form for a call back or call us directly at 503-756-1273.
We would love for you to come meet us and see our space. Please call or email to set a time for a tour. TOURS ARE TEMPORARILY UNAVAILABLE. It usually takes 12-24 hours to acclimate to a new setting and smells so we ask that you not bring them for the tour. Anything I can do to make the car-trip less stressful?Yes! There are a number of things you can do to decrease stress associated with the car trip to the hotel. It starts with the travel carrier.
1. SIZE MATTERS Oftentimes, the carrier may be too small. Your cat should be able to stand up, turn around and lounge comfortably. One cat per carrier please. 2. COMFORT Line the carrier with something cozy like a blanket, towel or bed. 3. NATURAL CALMING PRODUCTS There are products designed to calm your cat during stressful, changing times. Here are some of our favorites that we use here at the hotel, and in our own households. Comfort Zone with Feliway Spray Composure Pro calming treats Bach’s Rescue Remedy cream, drops and/or spray Sprit Essences – flower essence “Stress Stopper” and “Changing Times” Animal Relief Formula – flower essence animal herbal supplement What is your deposit/cancelation policy?
Pounce works to be flexible with schedule/travel changes and requires only a 50.00 deposit at the time of every non-holiday booking. If a cancellation occurs outside of 7 days from the first day of your trip/booking, the deposit will be applied to your next booking. If you have to cancel within 7 days, the deposit becomes a cancellation fee.
For holiday bookings the deposit is 100.00 and the cancellation cut-off is 14 days. If a cancellation occurs outside 14 days from the first day of your trip/booking, the deposit will be applied to your next booking. If you have to cancel within 14 days, the deposit becomes a cancellation fee *. A holiday booking includes the day of and days surrounding the holiday.
All deposits are requested in the form of an email with a payment link and are due within 24 hours. Deposits will be applied to the final boarding invoice. | ||
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